Returns Policy
You Get What You Ordered - Nothing Less
Returns & Refund
You get what you ordered, nothing less. At Australia Supplement Warehouse, your satisfaction is of utmost importance. That’s why it is important to us that you feel great about your purchase.
Returns & Refund
You get what you ordered, nothing less. At Australia Supplement Warehouse, your satisfaction is of utmost importance. That’s why it is important to us that you feel great about your purchase.
Satisfaction Guaranteed
We guarantee the highest quality of all of our products. However, if you are not satisfied with your purchase please read below. Decisions will be made on a case-by-case basis. If you happen to find that your product does not match the website specifications or description, kindly send them back, no questions asked. Again, we want you to be satisfied with your purchase but if the products are faulty, wrongly described, or different from what you see on our website, we’re sorry!
YOU MAY RETURN YOUR ORDER (OR ITEMS) FOR ANY OF THE FOLLOWING REASONS:
- Your product does not match the website specifications or description.
- You received the wrong item in your package.
- You received a defective or damaged product.
GENERAL REQUIREMENTS FOR RETURNS ARE AS FOLLOWS:
If your order is wrong, damaged, defective or does not match our website description, please contact us within 180 days of delivery to request a return.
- Please provide proof of purchase, such as your order number or receipt.
- Please contact us before sending products back so we can assess the issue and advise which items to return.
- Keep the product and packaging where available. Original packaging and an unopened or unused condition are not required for a remedy for faulty goods under applicable consumer law.
This 180-day policy does not exclude, restrict or replace your rights under the Australian Consumer Law or other applicable consumer laws. Those rights may continue beyond 180 days for a reasonable period, depending on the product and the circumstances.
UNDER WHAT CONDITIONS IS/ARE THE PRODUCT NON-RETURNABLE:
We do not accept returns simply because you have changed your mind.
Sale, clearance, promotional and coupon-code purchases remain eligible for remedies for faulty, damaged, incorrect or misdescribed goods where required by applicable consumer law. These purchases are not excluded solely because a discount was applied.
REFUNDS
If the item matches the description by Australia Supplement Warehouse and the buyer is unsatisfied, Australia Supplement Warehouse is not responsible for a refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that there may be a processing time period before the completion of any refund under this Return Policy.
In the event that you do not receive your refund within 30 business days, please contact us at [email protected].
EXCHANGES
We will only exchange a product if the product is found to be defective or damaged. If you need to exchange it for the same product, please contact us at [email protected]. We’ll be happy to assist you.
INTERNATIONAL ORDERS – TAXES & DUTIES
For international orders (outside Australia), import taxes, customs duties, GST, VAT, and any related fees are non-refundable. These charges are imposed by the destination country and are the responsibility of the recipient.
If an order is refused, returned, or rejected due to unpaid customs charges or import restrictions, Australia Supplement Warehouse is not responsible for any refund of shipping costs, duties, taxes, or additional fees incurred. Any return shipping costs or charges billed to us as a result will be deducted from your refund where applicable.
SHIPPING
Please contact us prior to sending any returned products to us.
AUSTRALIA SUPPLEMENT WAREHOUSE RESERVES THE RIGHT TO:
Assess the condition and age of returned goods prior to providing a repair, exchange, or refund. This may result in a repair, exchange, or refund being refused.
Please note:
- Your original receipt or online invoice is the best form of proof of purchase
- Refunds will be issued using your original payment method
FOR ONLINE ORDERS:
Even though great care is taken in the shipping process, if your item(s) arrives damaged, please contact us to assess the damage and work out a solution. You may be requested to provide photographs of your item(s) and/or delivery package to aid in a speedy resolution.