Returns Policy
You Get What You Ordered - Nothing Less
Returns & Refund
You get what you ordered, nothing less. At Australia Supplement Warehouse, your satisfaction is of utmost importance. That’s why it is important to us that you feel great about your purchase.
Returns & Refund
You get what you ordered, nothing less. At Australia Supplement Warehouse, your satisfaction is of utmost importance. That’s why it is important to us that you feel great about your purchase.
Satisfaction Guaranteed
We guarantee the highest quality of all of our products. However, if you are not satisfied with your purchase please read below. Decisions will be made on a case-by-case basis. If you happen to find that your product does not match the website specifications or description, kindly send them back, no questions asked. Again, we want you to be satisfied with your purchase but if the products are faulty, wrongly described, or different from what you see on our website, we’re sorry!
YOU MAY RETURN YOUR ORDER (OR ITEMS) FOR ANY OF THE FOLLOWING REASONS:
- Your product does not match the website specifications or description.
- You received the wrong item in your package.
- You received a defective or damaged product.
GENERAL REQUIREMENTS FOR RETURNS ARE AS FOLLOWS:
If you received any of the above products, please contact us within 30 days of receiving your order, subject to the following terms and conditions:
- You have proof of purchase (order invoice number and receipt).
- Product must be in its original purchase condition.
- Our return window is up to 180 days.
- Product must be unopened/unused or defaced, in any manner, in the same condition that you received it, and must also be in the original packaging to be eligible.
- Products purchased as part of a set or multi-item pack, have to be returned as a whole set.
- All sealed items must not be opened.
UNDER WHAT CONDITIONS IS/ARE THE PRODUCT NON-RETURNABLE:
- Clearance / Sale / Promotion items
- Items purchased with coupon codes
REFUNDS
If the item matches the description by Australia Supplement Warehouse and the buyer is unsatisfied, Australia Supplement Warehouse is not responsible for a refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that there may be a processing time period before the completion of any refund under this Return Policy.
In the event that you do not receive your refund within 30 business days, please contact us at [email protected].
EXCHANGES
We will only exchange a product if the product is found to be defective or damaged. If you need to exchange it for the same product, please contact us at [email protected]. We’ll be happy to assist you.
SHIPPING
Please contact us prior to sending any returned products to us.
AUSTRALIA SUPPLEMENT WAREHOUSE RESERVES THE RIGHT TO:
Assess the condition and age of returned goods prior to providing a repair, exchange, or refund. This may result in a repair, exchange, or refund being refused.
Please note:
- Your original receipt or online invoice is the best form of proof of purchase
- Refunds will be issued using your original payment method
FOR ONLINE ORDERS:
Even though great care is taken in the shipping process, if your item(s) arrives damaged, please contact us to assess the damage and work out a solution. You may be requested to provide photographs of your item(s) and/or delivery package to aid in a speedy resolution.